Vouchers
Printing codes for counter sale, finding them, and revoking them.
A voucher is a code that gets a customer online with a package. Customers who pay on their phones get one automatically. For selling at a counter or front desk, you generate them in batches.
Generating a batch
Vouchers → Generate batch.
- Package — what each voucher gives.
- Batch label — for your own records, e.g. "Front desk — March".
- Quantity — up to 5,000 at a time.
- Code length — 6 to 16 characters. Longer codes are harder to guess; 8 is a good balance.
Codes never use letters that are easily confused, such as I, L and O. If
a customer types one anyway, it's read as 1 or 0, so a misread code still
works.
Printing
Vouchers print as a sheet of slips to cut out — each with the code, the package, its terms, and your support contact.
- Straight after generating a batch, click Print vouchers.
- Any batch, any time: Print in the Batches list.
- A few at once: tick them in the All vouchers list and click Print selected.
- One for a customer at the counter: Print on its row.
Printing opens your browser's print window, so any printer works — including small receipt printers. A batch can also be downloaded as a PDF, to send to a print shop, or as CSV for a spreadsheet.
A printed voucher doesn't count toward your subscription until someone uses it.
Finding a voucher
The All vouchers list shows each code's package, status and expiry. Search by code when a customer calls with a problem.
| Status | Meaning |
|---|---|
| Unused | Not used yet |
| Active | In use, time and data remaining |
| Exhausted | Data cap used up |
| Expired | Validity has run out |
| Revoked | Cancelled by you |
Revoking
Revoke cancels a single voucher. Revoke batch cancels every unused voucher in a batch — useful if a printed sheet is lost or stolen. Customers who already bought a voucher from that batch and are using it keep their access.
A revoked voucher can't be used again. If someone is online with it, they're disconnected within a minute (immediately with real-time management).
Disconnecting someone without revoking
To take one device off the Wi-Fi but keep the voucher working, open Sessions (or select the voucher's code) and choose Disconnect next to the session. The device is taken off the hotspot and shown the login page again; the customer can log back in with the same code. Only that device is disconnected — other devices sharing the voucher stay online.
The phone or laptop still shows it's joined to your Wi-Fi network — that's the radio connection, which the hotspot doesn't control. What it loses is internet access until it logs in again.